TKG § 58 — Your Legal Right
🔴 Vodafone Cable Outage — Berlin Friedrichshain — since 22.02.2026

No Internet?
Your Right to Compensation.

Due to Vodafone cable damage (construction work) in the Parkaue area, 10367 Berlin, we have been without internet since February 22, 2026. Calculate your claim under TKG § 58, generate a formal letter, and demand your money back.

€0 per day from day 5
No Limit no monthly cap
100% free & private
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📜 Legal Basis

Your Rights under TKG § 58

German telecommunications law protects you during internet outages. Here's what you're entitled to.

Day 1–2

Grace Period

The provider has 2 calendar days to fix the issue. No compensation is owed during this time.

€0
Day 3–4

First Compensation

From day 3, compensation kicks in. You receive €5 or 10% of your monthly fee per day — whichever is higher.

€5 / 10%
From Day 5

Increased Compensation

From day 5, compensation increases to €10 or 20% of your monthly fee per day — whichever is higher. No cap!

€10 / 20%
⚖️

Legal Entitlement

TKG § 58 gives you a statutory right to compensation. The provider cannot exclude this in their terms.

📈

No Cap

The compensation is not capped. For long outages, the amount can significantly exceed your monthly fee.

💰

Plus: Fee Refund

In addition to compensation, you're entitled to a proportional refund of your monthly fee for each day without service.

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Special Termination Right

For ongoing outages, you can terminate your contract immediately — no waiting period, no fees.

✅ Prerequisites for Your Claim

🧮 Interactive Calculator

Calculate Your Compensation

Enter your details and instantly see how much you're owed. All calculations stay in your browser — nothing is stored.

Your Total Claim €0,00 Enter your details
TKG § 58 Compensation €0,00
Proportional Fee Refund €0,00
Daily Increase (from Day 5) €0,00
Day Date TKG § 58 Cumulative Total
✉️ Template Letters

Letter to Your Provider

Create a professional letter with your details. Generated in your browser — we store nothing.

🚀 Escalation

If the Provider Doesn't Respond

Step by step to enforce your rights.

1

Report the Outage

Report the outage immediately — via hotline, email, or app. Note the date, time, and ticket number.

2

Demand Compensation

After 2 days without a fix: Send a formal letter (use our generator above) with calculation and deadline (14 days).

3

Contact Bundesnetzagentur

No response? File a complaint with the Federal Network Agency. This puts pressure on the provider.

4

Contact Consumer Protection

The Verbraucherzentrale can provide legal advice and file model lawsuits.

5

Special Termination

For ongoing outage: Extraordinary termination per § 314 BGB in conjunction with § 56(3) TKG. Immediate, no cost.

📸 Evidence — Vodafone Outage Friedrichshain

Collected evidence for the Vodafone cable outage since Feb 22, 2026. These screenshots show how to build your own evidence file.

Vodafone confirms cable fault

Vodafone Confirms the Outage

The official troubleshooting page shows: "Cable fault" and "DSL maintenance" — Vodafone knows about the outage.

100-260+ user reports

100-260+ User Reports in 24h

Allestörungen.de shows massive Vodafone outages with Berlin as the most reported location.

70% fixed-line internet affected

70% Fixed-Line Internet Affected

Distribution shows: 70% of reports concern fixed-line internet, 16% mobile, 13% TV.

User comments confirm multi-day outage

Users Confirm Multi-Day Outage

Comments from affected users document multi-day outages and "central disruption".

💡 Tips for Gathering Your Own Evidence

🌐

Provider's Outage Page

Screenshot of the official troubleshooting page with your address. Proves the provider knows about the outage.

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Outage Trackers

Sites like Allestörungen.de show user reports and locations.

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Router Status

Photo of your router with red light / error status. Proves your device works but receives no signal.

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Neighbors

Screenshots from WhatsApp groups or neighborhood chats confirming the outage affects multiple households.

❓ Frequently Asked Questions

FAQ

Can I claim more compensation than I pay monthly?

Yes! TKG § 58 compensation is not capped. At 20% of your monthly fee per day from day 5, compensation exceeds your monthly fee after just 5 days. Example: At €40/month, compensation is €8/day — after one week that's already over €40.

What's the difference between compensation and fee refund?

Compensation (TKG § 58) is a penalty payment by the provider. Fee refund (Minderungsrecht) is the proportional refund for undelivered service. You're entitled to both.

Do I need to report the outage immediately?

Yes, you should report the outage immediately. The 2-day grace period only starts when you report. The sooner you report, the sooner your compensation claim begins.

Does TKG § 58 apply to speed issues?

No, TKG § 58 only applies to a complete outage. For speed issues, there are other rights under TKG § 57 (reduction right for non-contractual performance).

What evidence do I need?

Strongest evidence: 1) Screenshots of the provider's outage page, 2) Photos of router (red light), 3) Screenshots from outage trackers, 4) Contact logs (chat histories, ticket numbers), 5) Witnesses (e.g. neighbors with the same problem).

Is my data stored?

No. This site stores no data. Everything is calculated and generated in your browser. No cookies, no tracking, no server. Your data never leaves your computer.

📱 Temporary Solution

Need Internet Now? Get an eSIM

While you wait for the outage to be fixed, you can use a mobile eSIM to get back online immediately. No physical SIM needed — activate in minutes.

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